Returns Policy

Am I eligible for a return?

We hope that you will be delighted with your Absolute White purchase! If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your purchase date, however it must be unused and unopened.

We will only provide you with a refund once we receive the product returned to us, and our team ensures it is unused and in resalable condition.

To be able to return a product, you must provide a valid proof of purchase from absolute-white.com.

What is the return process?

Email your returns request along with a photo of the products you are returning to cs@absolute-white.com
Once approved, ensure your return is well packaged and meets all the conditions outlined in the Returns Terms & Guidelines (below).
Please mark 'Returned Items' clearly on the outer packaging of your parcel.
Use an insured tracking delivery service to ensure your parcel reaches us safely.
Send a follow up email with your tracking information to cs@absolute-white.com

Enclose your goods, and return to the following address:

Absolute White

112 Capitol Trail

Newark, DE, 19711

What should I do if I’ve received the incorrect product or a faulty product?

If you have received the incorrect product or the product you have received is faulty, please email cs@absolute-white.com with photos and we will assist you with this promptly.

Please ensure you reach out to us within 7 days of receiving your order and don’t dispose of the product, so we can assess your claim.

Is there a warranty for the LED Device?

The Absolute White LED Device comes with a 12 month warranty. If you are having issues with your LED Device, please email cs@absolute-white.com and we will assist you in finding the best solution.

Please keep in mind that this excludes water damage, as the LED Device is not waterproof.

Returns Terms & Guidelines

All return items must be unused, unopened, and complete with original plastic wrapping.
We are not responsible for the return shipping costs of the items.
Please make sure all return items are well packaged, so as not to be damaged in the post.
Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
Please make sure that the returns form has been approved - without approval it may result in your return not being processed.

Products and Video Ads Disclaimers

Always read product user instructions on the packaging, in manuals and labels before use. It remains the user’s responsibility to ensure you are not allergic to any of the ingredients inside the gel or product before using. Use of our products may cause short term sensitivity to teeth, mouth or gums areas. Discontinue use if problems persist and consult your medical professional. You must only use our products in accordance with the instructions provided and only for the purpose in which they are provided.

Regular teeth whitening treatments are recommended in order to maintain whiter teeth. Product results from use (e.g. whitening) may vary from person to person depending on the type of teeth you have or the conditions of your teeth stains. Whitening products will not whiten dental work such as veneers, crowns, bridges or cavities, they will only clean them, except the Tooth Paint, which is temporary. People under the age of 18, who are pregnant, have health problems, periodontal disease or gums that are in poor condition, overly sensitive teeth, wear braces, had recent oral surgery, decayed teeth, have roots exposed, have colitis, have jaw problems, or are allergic to items inside the gel should consult a suitable medical professional before using our products.

Because the time for an ad is limited, all our ads are trying to capture our products' results in a compressed time. For example, in a new video advertisement, we can compress the product's effects from a few weeks into a few seconds. We know that most are familiar with such exaggerations from TV commercials to be aware of this. Some people do not identify this aspect, so we apologise for the confusion created but we are not responsible for any of the imagination we had opened.