Shipping Policy

Shipping and Warehouse Dispatch

All dispatch times and shipping times are estimated in business days. All shipping times provided on our Site are calculated from the date that you receive a Shipping Confirmation. Orders may need to be shipped in one or more parts. All shipping times exclude customs clearance delays and any other delays caused in circumstances that are outside our control.

Shipping and Delivery Policy

Your product will be considered delivered and the Contract complete under the Terms when your parcel is scanned as delivered to your nominated shipping address by the applicable shipping or local transport provider. Unless requested by you during the order process, all risk in the product shall pass to you upon delivery.

Incorrect Delivery Address

Please carefully read the following terms:

  • We cannot make changes to your shipping addresses or redirect your parcel once the Order Confirmation has been emailed to you.
  • We cannot send you a replacement product, or process a refund for a parcel sent to the incorrect shipping address due your own error during the order process.
  • Please contact the shipping or local transport provider if you have any parcel redirection requests.

Delayed, Lost or Stolen Parcels

Please carefully read the following terms:

  • If delivery of your parcel is delayed, risk shall pass to you at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or damage of the product.
  • In the event that your parcel is lost or stolen, you should contact your shipping or local transport provider for resolution. We cannot send you a replacement product or process a refund. Any further replacement orders will be at your own expense.

Authority to Leave Parcel

By default, you provide authority to leave a parcel at the shipping address specified in your Order Confirmation. If the applicable shipping or local transport provider deems the area of your shipping address unsafe in their discretion, your parcel may be redirected to a collection point, redelivered in the next delivery run (where available) or returned back to our dispatch warehouse. If delivery or collection of your parcel is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the parcel to you) accept delivery or collect the parcel from the transport carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

  • charge you for our reasonable storage fees and other costs reasonably incurred by us; or
  • no longer make the parcel available for delivery or collection and notify you that we are cancelling the applicable Contract, in which case we will refund to you any money paid to us in accordance with our Returns Policy, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees and other costs provided for above).

Unable to Deliver

Please note that it might not be possible for us to deliver to some locations, and we may not be able to offer equivalent delivery options to locations that we do service. If we are unable to deliver to your location, we will inform you, or alternatively arrange with you for cancellation of the order or delivery to an alternative delivery address.

Damaged / Wrong Product Delivered

In the event that you are delivered a damaged product, the wrong product, or only part of your order has been delivered you are to notify the CS team at within 7 days of delivery and provide photographic evidence. Subject to relevant consumer law, we reserve the right to refuse any customer requests for replacement products made outside this timeframe.